Privacy Policy

Creative Loog is a digital agency based in Islamabad, Pakistan, providing web design, eCommerce, advertising, social media, AI automation and video production services to clients internationally.

For any privacy question, or to have your data deleted, email creativeloog@gmail.com. We aim to respond within a few business days.

Information you give us. When you submit a form on this site — a quote request, an order, or a booking on one of our landing pages — we collect your name, business name, email address, phone or WhatsApp number, your preferred meeting time, and anything you tell us about your business. If you contact us by WhatsApp or email instead, we hold whatever you choose to send us.

Information collected automatically. Like most websites, we record basic technical and usage data: pages viewed, approximate location derived from your IP address, device and browser type, the site or advert that referred you, and how you move through the site. This is collected through cookies and similar technologies.

We do not knowingly collect information from anyone under 16, and we never ask for payment card details through this website.

We use your information to:

• Reply to your enquiry and arrange a call at the time you selected
• Prepare a proposal and deliver the services you engage us for
• Send you project updates and, where relevant, invoices
• Understand which pages and adverts bring people to us, so we can improve them
• Measure the performance of our advertising and reduce wasted ad spend
• Keep the site secure and prevent spam and fraudulent submissions

We do not sell your personal information, and we do not share it with anyone for their own marketing purposes.

We use Google Analytics 4 to understand how people use the site, and the Meta Pixel to measure the results of our Facebook and Instagram advertising. These tools set cookies and send usage data to Google and Meta respectively, who process it under their own privacy policies.

The Meta Pixel also uses a feature called automatic advanced matching. When you submit a form, it takes the email address and phone number you entered, converts them into an irreversible cryptographic hash, and sends that hash to Meta so the enquiry can be matched to the advert you came from. Meta does not receive your email address or phone number in readable form through this process.

Where you have become a client, we may report the resulting conversion back to Meta so we can measure which adverts actually produce customers. Your email address and phone number are hashed in the same way before transmission.

You can opt out of Google Analytics using Google's browser add-on, and you can control how Meta uses your data in your Facebook ad preferences. Blocking cookies in your browser will also prevent both.

We share information only with the service providers that make this site work, and only to the extent they need it:

• FormSubmit — delivers your form submission to our inbox
• Google — analytics, and email hosting for our inbox
• Meta — advertising measurement
• Calendly — if you book a call through our scheduling link
• WhatsApp — if you choose to message us there
• Cloudflare — hosting and security for this website

We may also disclose information where the law requires it. Because we operate from Pakistan and use providers based in the United States and elsewhere, your information may be processed outside your country of residence.

Enquiries that do not become projects are kept for up to two years, so we can pick up the conversation if you come back to us. Records relating to actual client work are kept for up to seven years, which is the period we may need them for accounting and tax purposes. You can ask us to delete your information sooner at any time.

Wherever you live, you can ask us to show you the personal information we hold about you, correct it if it is wrong, or delete it. Email creativeloog@gmail.com and we will action it — there is no charge.

If you are in the EU or UK, you also have the right to object to or restrict how we process your data, to receive a portable copy of it, and to complain to your local data protection authority.

If you are in California, you have the right to know what personal information we collect and why, to request its deletion, and not to be discriminated against for exercising those rights. We do not sell or share personal information as those terms are defined by the CCPA.

This site is served over HTTPS, and form submissions are transmitted encrypted. We limit access to enquiry data to the people who need it to do the work. No system is perfectly secure, but we take reasonable steps to protect what you send us and we never request passwords or card details by email.

If we change how we handle personal information we will update this page and revise the date at the top. Material changes will be made clear rather than slipped in quietly.